Shipping & Returns Policy
Effective Date: August 30, 2026
Hope & Craft Creations LLC wants customers to clearly understand our shipping, return, exchange, refund, cancellation, and custom-order policies before placing an order.
Because many of our products may be personalized, engraved, printed, handmade, or made to order, custom products have different return rules than standard non-custom items.
1. Order Processing
Orders are processed after payment is successfully received.
Processing time may vary depending on the product, order size, customization, material availability, and current production schedule.
Estimated processing and delivery times shown on the website are estimates and are not guaranteed.
Custom and personalized orders may require additional processing time.
2. Custom and Personalized Orders
Personalized, engraved, printed, monogrammed, custom-designed, or made-to-order products are final sale and are not eligible for return, exchange, or refund because they are created specifically for the customer.
The only exceptions are when Hope & Craft Creations LLC made an error, the wrong item was sent, or the product arrived damaged or defective.
Examples include:
- The wrong product was sent.
- The personalization does not match the information submitted or approved by the customer.
- The product contains an error caused by Hope & Craft Creations LLC.
- The product arrived damaged or defective.
In these situations, Hope & Craft Creations LLC may provide a replacement, repair, store credit, exchange, or refund as appropriate after reviewing the issue.
If the customer provided incorrect spelling, names, dates, images, measurements, colors, wording, design instructions, or other customization information, the order remains final sale and is not eligible for return, exchange, refund, or free replacement.
Customers are responsible for carefully reviewing all personalization information before submitting an order and before approving a design proof when applicable.
3. Design Approval
For certain custom products, Hope & Craft Creations LLC may provide a digital proof or design preview before production.
If approval is requested, production may not begin until the customer approves the design.
Once a customer approves a design, the customer is responsible for confirming that names, spelling, dates, wording, layout, images, colors, and other customization details are correct.
Changes requested after approval or after production begins may not be possible and may result in additional charges.
4. Order Changes and Cancellations
If you need to change or cancel an order, contact Hope & Craft Creations LLC as soon as possible.
We will make reasonable efforts to accommodate the request.
Custom or personalized orders cannot normally be changed or canceled once design work or production has started.
If materials have already been ordered, design work has been completed, or production has begun, some or all charges may be non-refundable.
5. Standard Non-Custom Products
Eligible non-custom products may be returned or exchanged within 7 days of confirmed delivery.
To qualify for a full refund of the product purchase price, excluding applicable shipping charges, the product must generally be:
- Unused.
- Unopened when applicable.
- In its original condition.
- In its original packaging when applicable.
- Not personalized, engraved, printed specifically for the customer, or custom-made.
Customers must contact Hope & Craft Creations LLC within 7 days of confirmed delivery before sending an item back.
Returns received without prior authorization may not be accepted.
6. Opened or Used Non-Custom Products
An eligible non-custom product that has been opened or used may be accepted for return only if Hope & Craft Creations LLC determines that the product remains in resalable condition.
Approved returns of opened or used non-custom products are subject to a 20% restocking fee.
Products that have been damaged through use, altered, excessively worn, stained, scratched, modified, missing parts, or are otherwise no longer in resalable condition are not eligible for return or exchange.
7. Exchange Policy
Eligible non-custom products may be exchanged when the customer contacts Hope & Craft Creations LLC within 7 days of confirmed delivery.
Exchanges are subject to product availability.
If the replacement item costs more than the original item, the customer is responsible for paying the price difference.
If the replacement item costs less than the original item, any approved difference may be refunded according to our refund policy.
Customers are responsible for return shipping and additional shipping costs related to an exchange unless Hope & Craft Creations LLC sent an incorrect, damaged, or defective product.
8. Return Shipping
Unless a return is required because of an error by Hope & Craft Creations LLC, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning an item.
Hope & Craft Creations LLC is not responsible for return packages that are lost, damaged, or otherwise not delivered to us by the return shipping carrier.
9. Damaged, Defective, or Incorrect Orders
Customers should inspect their orders promptly after delivery.
If a product arrives damaged, defective, incorrect, or contains an error caused by Hope & Craft Creations LLC, the customer must contact us within 7 days of confirmed delivery.
We may request:
- The order number.
- A description of the problem.
- Clear photographs showing the product and the issue.
- Photographs of the shipping package when shipping damage occurred.
- Any other information reasonably necessary to evaluate the issue.
After reviewing the claim, Hope & Craft Creations LLC may provide a replacement, repair, exchange, store credit, or refund as appropriate.
10. Shipping Damage
If a package arrives damaged, customers should keep the product, shipping box, packaging, and packing materials until the issue has been reviewed.
Photographs of the product and packaging may be required to process a shipping claim.
Customers should not discard damaged packaging until the matter has been resolved.
11. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Hope & Craft Creations LLC is not responsible for delivery delays, returned packages, losses, or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer.
If an order is returned to Hope & Craft Creations LLC because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order is resent.
12. Shipping Carriers
Hope & Craft Creations LLC may use USPS, UPS, FedEx, or other shipping and delivery providers.
The shipping carrier may vary depending on the product, destination, package size, cost, and selected shipping method.
After an order has been transferred to a shipping carrier, delivery may be affected by carrier delays, weather, holidays, transportation interruptions, or other circumstances outside the reasonable control of Hope & Craft Creations LLC.
13. Tracking Information
When tracking is available, tracking information may be provided by email or through the customer’s online order information.
Tracking information may take time to become active after a shipping label is created.
The creation of a shipping label does not necessarily mean that the carrier has already received the package.
14. Lost Packages
If tracking information shows that a package has not been delivered within a reasonable period, customers should contact Hope & Craft Creations LLC so we can review the shipment.
We may assist with contacting the carrier or initiating a carrier investigation when appropriate.
If carrier tracking shows that a package was delivered but the customer cannot locate it, the customer should first check:
- The delivery location.
- Other household members.
- Nearby areas where the carrier may have placed the package.
- Neighbors when appropriate.
- The shipping carrier.
Hope & Craft Creations LLC will make reasonable efforts to assist with a missing package investigation. However, replacement or refund of an order confirmed as delivered by the shipping carrier is not guaranteed.
15. Delivery Delays
Estimated delivery dates are not guaranteed.
Hope & Craft Creations LLC is not responsible for delivery delays caused by shipping carriers, severe weather, natural disasters, transportation disruptions, holiday volume, incorrect shipping information, or other circumstances outside our reasonable control.
16. Local Pickup
If local pickup is offered for an order, the customer will receive instructions when the order is ready.
Customers should wait until they receive confirmation that their order is ready before arriving for pickup.
Pickup availability, location, dates, and times may vary.
17. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
The amount of time required for a refund to appear depends on the payment processor, bank, or financial institution.
Original shipping charges are generally non-refundable unless the return resulted from an error by Hope & Craft Creations LLC.
When an approved opened or used non-custom product is returned, the applicable 20% restocking fee will be deducted from the refund.
18. Color, Material, and Appearance Variations
Colors may appear differently depending on computer monitors, phones, tablets, lighting, photography, printing methods, engraving methods, and other factors.
Wood, stone, leather, fabric, acrylic, and other materials may naturally contain differences in color, grain, pattern, texture, thickness, or appearance.
Normal variations in natural or individually manufactured materials are not considered defects.
19. Handmade Product Variations
Some Hope & Craft Creations LLC products are handmade, engraved, printed, assembled, or individually produced.
Small variations in placement, engraving, printing, dimensions, finish, texture, alignment, or appearance may occur between products.
Reasonable variations associated with handmade or individually produced products are not considered defects.
20. Sale, Clearance, and Final-Sale Products
Products identified as clearance, discontinued, final sale, or specially discounted may not be eligible for return, refund, or exchange.
When special return restrictions apply to a product, we may identify those restrictions on the product page or at the time of purchase.
21. Contact Us
If you have questions about shipping, returns, exchanges, cancellations, damaged products, or an order, please contact:
Hope & Craft Creations LLC
Florida, United States
Website:
hopeandcraftcreations.com
Email:
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